Our AML and Verification Policy

Verification is a legal requirement of our Curaçao licence, not a formality we invented to slow you down. On this page we explain exactly when we verify your account, which documents we need, and what happens next. Most players at Winningz Casino complete the process once and never think about it again.

Our Anti-Money Laundering Commitment

We operate under a Curaçao licence and are bound by the anti-money-laundering and counter-terrorism-financing rules of that jurisdiction. In practice this means we must know who plays on our platform, where their funds come from, and that every dollar moving through Winningz Casino traces back to a legitimate source. We treat these obligations as non-negotiable, and no bonus, VIP status or account history exempts a player from them.

Our compliance programme is risk-based. We assign every account a risk rating at registration, screen names against international sanctions lists, and re-assess the rating whenever deposit patterns or player behaviour change. The compliance team reports to our Money Laundering Reporting Officer, who has the authority to freeze a transaction, close an account, and file a report with the relevant authorities when the law requires it. We never warn a player in advance that such a report has been made, because doing so is itself an offence.

When We Verify Your Identity

Verification stages

Basic checks run at registration: we confirm that your details are internally consistent, that you are at least 18 years old, and that your country is not on our restricted list, which includes the United States, the United Kingdom, the Netherlands, France, Spain and Italy among others. Full verification then becomes mandatory before your first withdrawal, so we strongly suggest completing it right after you deposit rather than waiting for a pending cashout.

We may also trigger verification at any point when your cumulative deposits reach a threshold set by our internal risk policy, or when monitoring flags unusual activity. Three documents are required in the standard case.

• Photo ID: passport, driver's licence or national identity card, valid and showing your full name, date of birth and signature.
• Proof of address: a utility bill, bank statement or official government letter issued within the last three months.
• Payment method verification: a photo of the card used (first six and last four digits visible) or a screenshot of your e-wallet or crypto wallet showing your name and account number.

How Verification Works Step by Step

The whole process is handled inside your account, and our team reviews complete submissions within 1-3 business days. Here is what you do and what we do in return.

• Upload clear, uncropped photos or scans of each document through the secure verification area of your account.
• Check that every corner of the document is visible, all text is readable and nothing is covered by your fingers or glare.
• We run automated checks for tampering, expired dates and name mismatches, then a human reviewer confirms the result.
• You receive an email and an account notification once each document is approved or if we need a replacement copy.
• Approved status is permanent unless your documents expire or your details change, for example after a change of address.

How we protect your documents

Documents are stored on encrypted servers with access restricted to the compliance personnel who need them for review. We never share your verification data with third parties except where disclosure is required by law, and we do not use your documents for marketing under any circumstances. Transfers between your browser and our servers are encrypted end to end, and we permanently delete files that fail our integrity checks rather than leaving partial uploads on the system.

Proof of Source of Funds

For most players a salary, pension or business income needs no paperwork at all. We ask for documented evidence of source of funds when deposits into your account are large relative to the profile we hold, when they arrive in an irregular pattern, or when a single withdrawal exceeds levels set in our internal policy. This is not an accusation; it is a legal obligation to establish that money wagered on Winningz Casino comes from a legitimate origin.

Acceptable evidence depends on your situation and may include recent payslips, a tax return, bank statements showing regular income, a signed contract, or audited business accounts for self-employed players. If you fund your account with cryptocurrency, we may ask for a brief explanation of how those coins were acquired. The faster you respond, the faster we release the hold, so send the documents as one complete set rather than in instalments.

How We Monitor Your Transactions

Deposit and withdrawal checks

Every deposit and withdrawal passes automated screening before it is credited or paid out. Withdrawals are processed within 0-24 hours once your account is fully verified, and we pay withdrawals back through the same method you used to deposit, which is a core anti-money-laundering requirement. If you deposited with several methods, we split the payout proportionally across them up to the amount you deposited with each.

Current limits and timing are summarised below. Where you need more than the monthly maximum, for example after a large jackpot win of up to A$16,000 on a single bonus, contact support and we will agree an instalment plan consistent with our licence conditions.

If Verification Is Not Completed

Unverified accounts can deposit and play, but every withdrawal stays locked until verification is finished. If a document is rejected, we tell you why and you can resubmit a corrected copy; there is no penalty for a rejected upload. If we request documents and receive nothing within 14 days, we suspend the account, meaning no new deposits, no play and no cashouts. The suspension lifts the moment you complete verification.

Serious cases go further. An account opened with someone else's identity, documents that have been altered, or a source of funds we cannot establish leads to permanent closure and forfeiture of bonuses, with the balance of your own deposits returned only to a verified payment method in your name. We also report suspected criminal activity to the authorities, and accounts connected to sanctioned individuals are closed immediately. If you disagree with a decision, write to [email protected] and a senior compliance reviewer will assess it within 5 business days.

How Long We Keep Your Documents

We retain verification documents and transaction records for five years after your account closes, as required by the record-keeping rules attached to our Curaçao licence. The retention period exists so that regulators and, where legally justified, law enforcement can reconstruct the history of an account long after the fact. During those five years the same strict access controls apply as during the review itself.

When the retention period ends, we delete or irreversibly anonymise your documents. You can request a copy of the personal data we hold about you at any time by emailing [email protected], and we respond within the statutory timeframe. Questions about any part of this policy reach the same address, and our live chat team can escalate verification queries directly to the compliance desk.

Frequently asked questions

Do I have to verify my account before I can deposit?

No. You can register, deposit from A$30 and play immediately. Full verification is mandatory before your first withdrawal, or earlier if your deposits reach an internal threshold or monitoring flags your account.

How long does verification take?

Our team reviews complete document sets within 1-3 business days. Incomplete or blurry uploads take longer because we have to ask for replacements, so submit clear copies of all three documents at once.

Why must withdrawals go back to my deposit method?

Same-method withdrawal is a standard anti-money-laundering control that confirms the paying account belongs to you. If you used several deposit methods, we split your payout proportionally across them up to the amount deposited with each.

What happens if I ignore a request for source of funds documents?

Withdrawals stay on hold and the account is suspended after 14 days without a response. The suspension is lifted as soon as you provide the requested evidence, and there is no penalty for a genuine delay.

Are my ID documents safe with you?

Documents sit on encrypted servers, transfers are encrypted end to end, and only compliance personnel involved in the review can access them. We never use verification data for marketing or sell it to third parties.